Returns

We want you to feel confident when shopping with AURIX. If you are not completely satisfied with your purchase, you may request a return in accordance with our return policy.

Return period

Return requests must be submitted within 30 days of delivery.

Condition of returned items

Items must be unused, unworn and returned in their original condition with tags and packaging where applicable.

How to start a return

Contact our support team with your order number and the item you would like to return. We will provide the next steps.

Important: Certain products, including underwear and other hygiene-sensitive items, may not be eligible for return once opened or worn, subject to applicable consumer law.

Return shipping costs and any exclusions will depend on the circumstances of the return and the applicable terms of your order.